The Company guarantees that all products will arrive as described on Our Website, will print as shown in your proofs (other than slight color variations), and will be free of manufacturing defects. If you have any questions regarding our Return Policy please contact Customer Service at (866) 527-1363.

All of our vinyl and large format banners are warrantied against manufacturing defects. Customers are required to report these defects within 14 days of the product delivery in order to be eligible for a refund. By ordering, you agree that the Company holds sole discretion in determining whether the failure of a product is the result of a manufacturing defect. You also agree to provide the Company with any and all information necessary to determine the circumstances of the product's failure.

Since all items ordered from Half Price Banners are custom-printed just for you, we can only accept return requests if your items are produced incorrectly or arrive broken, defective, or damaged from transit.

If you are not satisfied with your order for any reason, please contact support@halfpricebanners.com within nine (9) calendar days of delivery and provide the following:

Your Order Number

 

-        Which items from your order are damaged/incorrect

-        Clear digital photos of all damaged/incorrect items, the shipping package, and the packing material

 

We will review and respond to your return request within two (2) business days. If we determine that a product has a manufacturing error, we will quickly reprint and ship your product, provide a Half Price Banners store credit equal to the purchase price of the damaged items, or issue a full refund of the purchase price of defective/broken product(s). Please keep all damaged items and packaging materials for at least two weeks in case the item must be shipped back to our location for inspection.

 

Warranty and return policy will not apply under the following circumstances:

Errors – We are not responsible for errors such as, but not limited to, misspelling/typos, incorrect punctuation, grammatical errors, low-resolution/pixelated files, or providing incorrect contact/shipping information (phone number, email address, delivery address, etc.) that you approve in the proofing process. Please review your order information and proofs carefully before approving your order for production. Please review our Terms and Conditions for additional information.

Color Variation – While we are G7 Certified and our printers are calibrated to provide outstanding color quality, there will be some slight differences between the colors as represented on your computer screen and colors of the final print.

If you are concerned about color variation, please review our Color Matching policy in our Terms and Conditions. If you have any additional questions, please call Customer Service at (866) 527-1363.

Improper Use – Proper installation and care of your banner/display is critical to getting the longest life out of your purchase. Text and video instructions to install and care for your display are included in the "Instructions and Care" sections of our Website. The Company cannot be held liable for improper installation, use, or care of its products, nor can we be liable for damage due to the following, including but not limited to: "Acts of God", extreme weather, excessive heat or cold, wind, rain, snow, sleet, or hail.

Arrival of Time-Sensitive Jobs – If your job is time-sensitive and must arrive by a specific date in order to be used, we recommend reviewing the Turnaround section of our Terms and Conditions prior to placing your order to ensure it is possible for your product to arrive in time for your event.
We recommend allowing enough time for your products to arrive at least 1-2 days before your event. UPS 2nd Day and Next Day Air are available for every product we sell, and rush options are available for most items for an additional fee.

 

Meanwhile, we understand that circumstances may change, and we strive to be as flexible as possible. However, due to the nature of our products and services, we have established the following cancellation and refund terms. Please take a moment to review our policy to ensure clarity regarding cancellations and refunds. By proceeding with your purchase, you acknowledge and agree to these terms.

 

1.     No Cancellations After Purchase
Once the purchase has been made, cancellations are not permitted.

2.     Cancellation and Refunds Request for Approved Art
If the art has been approved but the customer would like to cancel within 12-hour, a refund of 90% of the total payment will be issued. Anything that goes beyond the 12-hour timeframe will be considered as “Cancellation Within Turnaround Time”.

3.     Cancellation Within Turnaround Time
If you wish to cancel your order within the agreed turnaround time, we will make every effort to accommodate your request but only 15% of the total payment will be refunded.

Shipping and Production SLA is indicated here: /shipping-information/

4.     Requesting an Address Change

If you need to change the delivery address for your order, please contact us as soon as possible. Address changes can only be made prior to the order being shipped. Once the order has been processed and shipped, no further address modifications can be made. Thus, Half Price Banners is not held liable for the negligence.

 

Furthermore, cancellation or refund requests do not apply to this situation.

5.     Incorrect Address Provided by Customer
The sender (us) will not be held liable for any delays or issues caused by incorrect or incomplete address details provided by the customer. It is the customer's responsibility to ensure that all address information is accurate before finalizing the order. Please double-check the address to avoid any issues with delivery.

 

In case the delivery of the order is successful to the given address by the customer when they placed the order, Half Price Banners are not responsible nor issuing a refund to the customer.  

6.     Returned or Undelivered Packages
If an order is returned or undelivered due to an incorrect address provided by the customer, the customer will be responsible for paying the same amount of shipping fees that were charged to the order to resend the package using the correct address.

7.     Delivered to the Incorrect Address 

We are unable to provide refunds or replacements for orders where the delivery failure was caused by an incorrect address provided by the customer. However, we will work with you to help resolve any delivery issues.